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Spencer's Shipping & Returns

Questions

Please email us at info@spencersinternational.com or call 305-821-1260 for questions regarding our products, orders or more information on Spencer's Babywear.

 

Returns Policy

Sorry, no returns accepted after 30 days of receipt of order.  Only items in its original packaging (unwashed & unworn) may be returned.  Unless an item is defective or the wrong item is mistakenly shipped by Spencer's, the customer is responsible for all shipping charges to and from Spencer's.
You may return most new, unopened items within 10 days of delivery for a refund (minus shipping charges). 
Customers are responsible for all freight charges on returns and exchanges.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.  You will recieve an email with return instructions. 

We'll notify you via e-mail of your refund once we've received and processed the returned item.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


Shipping

Free Shipping is available on U.S. orders over $25.00.  Currently, we only ship to the U.S.  We ship via USPS Standard Post (3-5 days).

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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